Frequently Asked Questions

How I can start?

Just drop us a message and we’ll be starting your project within no time. It’s better to discuss everything before the order is placed so both ends will be on the safe side.

What do I need to start?

You only have to provide me the following stuff.

  1. Text for banners and If you don’t know let me pick something from your website.
  2. Banner sizes or quantity you need.
  3. Website URL I will take care of the rest.

Do I need to place an order right away?

No. You don’t have to place the order right away. Just drop us a message and we will discuss the project and start working on the design. Once you are happy with the design, we will move forward with the order. So you don’t have to pay until you are happy. It’s a WIN-WIN situation.

Do I provide premium stock photos?

Yes, I can provide you premium stock photos from freepik and you can also buy it from Shutterstock or any premium photos websites.

How you can download editable source files?

Published ZIP file with editable PSD files is available only after order closing. We will be sending the files via Dropbox upon client request.

How much do your designs cost?

Depending on the type and size of the design that you need, the price will vary. Please check our pricing page for more details.

How you can get animated banners?

HTML5 banners will be delivered on the order. All banners are under the policies of Platform technical requirement so they won’t get rejected by any technical point.

Do you offer custom package?

Yes, we offer custom packages according to client needs. Just message us to discuss the custom package.

Can we get discount of the package?

Yes, we can give you a discount on the package only if you have more than 30 banners or regular buyer and have a good history of order with us.

Will I have to purchase the source files?

No, we don’t charge you for source files.

How long will it take to complete my order?

Every campaign order is treated within 24-48 hours with perfection keeping in mind. It depends on the order magnitude and when we commit to the delivery date, we make sure to deliver it before the delivery date.

What types of revisions are allowed?

When we’re working on the design phase you can request any change you want but when the design is finalized and animation is started, we will not accept any change in the design after that. So you will be getting unlimited design change.

How can I make a payment?

All the payment will be via PayPal & 2Checkout. If you are unable to process the payment via these two payment vendors we will send you a request via Payoneer. You can rest assured that your payments will be securely processed.

Does Smart Animate have a refund policy?

We’ll not charge you a single penny until you are happy with the design before even starting the order. If you are not happy after 5 revisions of the design you can call if off. No question asked.

Do you work on the banner which includes adult content?

As long as they do not exceed legal or moral bounds, we do accept orders which include adult content.

Do you design banners in different languages other than English

Absolutely. We’ll need the translation of the content in English to understand it in a better way for the design execution.

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